at nature’s pace, phone number is 07851 721711. Email address is firstname.lastname@example.org
Our responsibilities to you
All our leaders are qualified practitioners. They will deliver activities and lead you on nature connectedness outdoor daytime adventures, overnight escapes and other events.
We hold Public Liability insurance, Rescue Emergency Care Scheme Emergency First Aid, National Water Safety Management Programme Level 3. All activities are suitably risk assessed.
Your responsibility to us
It is your responsibility to be at the agreed meeting point at the stated time at which your adventure, escape or event commences. If you know you will be delayed, please contact us at the earliest opportunity and we will try to accommodate this change for you where possible.
It is your responsibility to bring/wear the appropriate clothing/equipment as notified to you in the Participant Information. We reserve the right to refuse participation if you arrive for your adventure, escape or event without the appropriate clothing/equipment and we feel it is unsafe for you to take part. In such instance, no refund will be given.
Mobility and access
By their nature, all at nature’s pace adventures, escapes and events operate in an outdoor environment which often includes walking on uneven ground or up or down steep slopes which may be unsuitable if you have mobility issues. While we undertake to adjust activities wherever possible to provide easier access for people with limited mobility and disabilities, due to the nature of what we deliver and the environment in which we deliver it, we cannot guarantee this is possible. Please talk to us before booking if you would like to discuss accessibility.
Booking Terms and Conditions
1.1 at nature’s pace reserves the right to revise these Terms and Conditions at any time by updating this page. It is your responsibility to review and understand the Terms and Conditions prior to booking an adventure, escape or event because it is legally binding to you. If you do not agree to the Terms and Conditions please do not use our services.
1.2 Our Website and all pages within it are managed and operated by at nature’s pace. The Terms and Conditions set out below constitute the agreement between you (the client) and us (at nature’s pace).
1.3 Whilst we make every effort to provide you with up-to-date details for adventures, escapes or events, it is ultimately your responsibility to check whether they have been cancelled or rescheduled. We try to ensure the information on the website is accurate at time of publishing; however, the content is not guaranteed. We disclaim all liability for injury, loss or damage arising from inaccuracies, omissions or interpretation of contents. If you believe any content to be inaccurate please contact us on 07851 721711 or email us at email@example.com and we will endeavour to correct it as soon as possible.
2.0 Payments and Bookings
2.1 For all adventures and escapes we require full payment on booking unless otherwise stated on the web page.
2.2 Payments made by Stripe are preferred by us and are safe, quick and easiest for you. You do not need to have a Stripe account. You may pay by entering your card details on our secure payment page. There is no charge for using the service.
2.3 If you phone with a booking we will enter your card details on our secure website payment page and the payment will be made by Stripe as described in 2.3 above. For security reasons we strongly advise that you do not send your card details to us by e-mail. at nature’s pace cannot be held responsible if a third party obtains your credit card details or any other personal information by hacking your e-mail account.
2.4 We cannot accept cash payments.
2.5 It is your undertaking to ensure that the details you provide when booking an adventure, escape or event are correct, i.e. that your credit/debit card details are up-to-date and that there are sufficient funds to cover the cost of the service. Payment will be taken up front for the services offered and if payment fails, bookings will not be made until an alternative payment has been made. If there are any changes to your details that may affect your booking or order it is your responsibility to inform at nature’s pace by contacting us on 07851 721711, or emailing us at firstname.lastname@example.org
3.0 Tax Charges
3.1 Please beware that all prices are inclusive of the current rate of VAT where applicable.
4.0 Refunds and Cancellations: Adventures, Escapes and Events
4.1 Cancellation or Changes by You
4.1.1 You may cancel your booking at any stage; however, refunds will be issued on the following basis:
Cancellations made 28 days or more before the event:
A full refund less 10% administration fee or your place transferred to another event.
Cancellation 27-14 days before the event:
A refund of 50% or, if the place is filled, a full refund will be offered, less an administration fee of 10%, or your place transferred to another event.
Cancellation less than 14 days before the event:
A refund, less 10% administration fee/or transfer is available only if the place is filled
Cancellation less than 7 days before the event:
No refund or transfer is available.
(see 4.3 and 4.4).
4.2 Changes and Cancellation by at nature’s pace
4.2.1 at nature’s pace begins planning adventures, escapes and events many months in advance. On rare occasions we have to make changes to details both before and after bookings have been confirmed or cancel confirmed bookings. Due to the outdoor nature of our adventures, escapes and events, local weather, transport or a host of other uncontrollable factors can mean a change in itinerary. Although we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
4.2.2 In the event that an adventure, escape or event is cancelled by at nature’s pace, a full refund of monies paid by you will be made within two weeks of the date on which your adventure, escape or event was cancelled. However, no further liability will be accepted by at nature’s pace. You will receive confirmation by email when a refund has been completed.
4.2.3 In the event of poor weather conditions which we consider may be unsafe or dangerous to life, we reserve the right to postpone or cancel the adventure, escape or event. In this case you will be offered alternative dates for the same or similar adventure, escape or event from our programme of events. If we have no alternative dates to offer, you will receive a full refund of all monies paid.
4.2.4 If we have to make a minor alteration to your itinerary or travel arrangements before departure, we will, if practicable, advise you before departure but we are not obliged to do so or to pay you compensation.
4.2.5 No liability beyond offering the above-mentioned options can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of our Terms and Conditions entitling us to cancel (e.g. not paying on time) or if the change made is a minor one.
4.3 Force Majeure
4.3.1 Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability, pay any compensation or refunds where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss from, force majeure. In these Terms and Conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, global or national pandemic and all similar events outside our control.
4.4 Global or National Pandemic
4.4.1 In the case of a global or national pandemic causing postponement of any of our adventures or escapes we will offer the option of a full refund or issue a transfer voucher for the full amount of the event booked valid for two years from the date of booking.
5.0 What is Included on at nature’s pace adventures, escapes and events.
5.1 See individual event descriptions for what you can expect to be provided by at nature’s pace.
6.0 What is Not Included on at nature’s pace adventures, escapes and events.
6.1 at nature’s pace does not organise or pay for clients’ travel expenses to and from events, such as flights or other public transport, car hire, travel insurance, passports or visas. We do not pay for telephone calls, snacks or any items of a personal nature. Please consult individual event descriptions to see whether meals, drinks and transportation during the event are provided, or contact us on 07851 721711 or at email@example.com
7.0 Insurance & Loss
at nature’s pace adventures, escapes and events do not include any personal accident, cancellation, or personal injury insurance. We recommend that you take out your own policy. We will accept no responsibility whatsoever in respect of loss or damage to personal property.
8.0 Special Requests
8.1 If you have any special requests, you should inform us of such requests prior to the start of your adventure, escape or event. We will do our best to meet such requests, but we cannot guarantee that such requests will be met. Furthermore, we have no liability to you if such requests are not met.
8.2 If you or any member of your party has any medical problem or disability which may affect your participation in an adventure, escape or event, (e.g. heart condition, asthma, epilepsy etc.) please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing prior to start of your adventure, escape or event. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
9.1 When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation or vehicle owner, manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
9.2 at nature’s pace adheres to the 7 Principles of Leave No Trace. These will be explained to you at the start of your adventure, escape or event. We expect clients to show respect and comply with these and to follow ‘The Countryside Code’ during your adventure, escape or event.
9.3 We expect all clients to have consideration for other people. The majority of at nature’s pace clients are non-smokers. In order that they can enjoy their adventure, escape or event in comfort, we insist that smokers refrain from smoking in the proximity of all other group members at all times. Smoking indoors in any public space (e.g lecture room) is illegal, while smoking in any confined space (e.g. at any other group gathering or in a vehicle) cannot be permitted. Smokers must dispose of used cigarette ends, which contain non-biodegradable material, responsibly. In booking an adventure, escape or event you agree to accept these guidelines, and it is the right of all our leaders to dismiss from an adventure, escape or event any participant failing to respect them.
9.4 If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property or fauna (including the collecting of any specimen from the natural world, for example any plants or insects), we are entitled, without prior notice, to terminate the adventure, escape or event of the person(s) concerned. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination.
10.0 Gift Vouchers
10.1 Please note gift vouchers are valid for a full 12 months from the date on the gift voucher.
10.2 Validity Extension – Global and National Pandemic
10.2.1 In the case of a global or national pandemic we will extend the validity of our gift vouchers from 12 months to 24 months from the date of purchase.